Please read the FAQs before contacting us. If you can't find your answer, click here to ask a question.
How do I get started?
Check out the informative demo video on the Ecosystem
What do all of the filters do?
You will find a detailed chart describing the 14 filters at the bottom of the Ecosystem
When I open the app, how do I bring up a photo?
You have the choice to take a new photo by selecting the camera icon at the bottom left, or you can choose a photo from your photo library by clicking on the icon with the two rectangles just to the right of the camera.
How do I see which filters I've already applied? Can I change the order of my filters?
When you are in the filters page, look to the upper right corner for the button that appears as two stacked filters. This button will show you what filters you have applied, give you the ability to change the order of the filters, or delete any filters you do not want.
How do I add captions to facebook, twitter and flickr photos?
On the sharing page look for the small arrow to the right of each of the services. Click this arrow and you will be given a field in which to enter your captions or tweets.
How do ratings affect my photos?
The most popular images of the day will be displayed in the visualizer when the popular results are selected. Your image will also be in the running for the best photo of the day, week, month, and year at www.thebestcamera.com
Will my pictures be visible to others once they are uploaded?
Yes. Your photos will be shared instantly in the live gallery at www.thebestcamera.com IF you have the share option selected in your sharing page.
What if I want to share with a service other than Facebook,Twitter, or www.thebestcamera.com?
Best Camera can email you a short url that you can use to share with any other online service of your choice. You'll need to have the "Send Confirmations" box checked in your sharing options in the sharing setup page. Then use any third party app you choose to share your photos.
How do I reset my password to the sharing service?
Just point your browser here. Password Reset Link
How do I clear all the filters I have applied to my photo?
Just give your phone a shake and it will prompt you to clear all of the applied filters.
What happens if I answer a call/reply to a text/or close the app in the middle of working on a photo?
Best Camera remembers what photo you were working on and what filters you had applied. It will just reload, so you can continue right were you left off.
Where does my photo end up on the internet?
When you upload a photo via Best Camera, you can choose to share it with many different services; such as Facebook, Twitter, and thebestcamera.com. When you share it with ANY of the services the photo is also given a short URL on bestc.am. You can choose to have that short URL emailed to you, or just grab it out of your twitter or bestcamera.com feed.
SUPPORT + FEEDBACK
We're committed to making Best Camera app for iPhone and thebestcamera.com website an outstanding user experience. As such, we're looking for your feedback. Please let us know exactly what you'd like to see in future versions by giving us a detailed description below. Also, we're aiming to provide the best support in the industry for this ecosystem.
Support for the Best Camera app is based on 2 tiers of need:
1. Basic problems downloading or installing the app on your iPhone. These requests are handled via Apple and iTunes store.
2. Questions about how the application works, feedback, knowledge base, technical problems etc. These questions are handled directly by the Chase Jarvis Inc. staff, creators of The Best Camera ecosystem, and it's our goal to respond to your questions within 2 business days. If you have questions of this nature, please use the form below.